Return Policy

We want every Pawlivery purchase to feel like a good decision, so we offer convenient options if you need to return or exchange a product.

Returns: Merchandise, if unused and in resalable condition, can be returned within 14 days of purchase.

Defects: We fully guarantee our products against defects in material and workmanship.  If something seems defective or inadequate, please don’t hesitate to contact us for a replacement or refund.

For all returns, please contact customer service at 855-729-7295 or email us at exchange@pawlivery.com to receive a return authorization number.

Send authorized returns, exchanges and defective products to:

Pawlivery
1 Pawlivery Trail
St. Louis, MO 63141